Return Policy

Return Policy

30-Day Return Guarantee

We offer a 30-day return guarantee from the date you receive your item. We want you to shop with confidence, so we've established a clear and fair return policy.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • Item must be unused and unopened
  • Item must have tags attached
  • Item must be in its original packaging
  • You must have proof of purchase (receipt or order confirmation email)

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as described, please contact us within 30 days of receiving your order. We will:

  • Cover the return shipping cost
  • Arrange a replacement or full refund after confirming the issue
  • Please inspect your order upon reception and contact us immediately if there are any issues

Change-of-Mind Returns

For returns due to change of mind, wrong size, or other personal reasons:

  • Item must be unopened and in original condition
  • Buyer is responsible for return shipping costs
  • Items will be inspected upon arrival

How to Return or Exchange

If you wish to return or exchange an item, please follow these steps:

  1. Contact our customer support team via email
  2. Provide your order number and reason for return
  3. Once approved, we will provide you with the return shipping address
  4. Pack the item securely and ship it back to us

Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

  • Sale items or clearance products
  • Gift cards
  • Opened hygiene products
  • Custom-made or personalized items

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures you receive your desired product as quickly as possible.

Refunds

Once we receive and inspect your return, we will process your refund:

  • Refunds will be automatically processed to your original payment method
  • Please allow several days for your bank or credit card company to process the refund
  • You will receive an email notification once the refund has been processed

Contact Us

If you have any questions about returns or exchanges, please don't hesitate to contact our customer support team.